Announcements
SUBJECT: URGENT ANNOUNCEMENT TAKATA AIRBAG RECALL
Below are the steps needed to contact the manufacturer to reconcile your recall.
MITSUBISHI Call Center
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Call 0120-324-860 (0900-1200 & 1300-1600)
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The call will auto answer in Japanese
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Press 2
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Japanese response for 20 sec
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The SOFA member will be connected to an operator who speaks Japanese
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Say “US Military Vehicle”
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The operator will forward the call to a English speaking operator.
SUBARU Call Center
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Call 0120-412-215
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The call will auto answer in Japanese.
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An initial operator will answer in Japanese.
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After hearing the SOFA members response, and hearing English – the operator will read out an English sentence to ask for
for the SOFA members name and phone number ( please speak slowly and if necessary repeat your information if needed)
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An English speaking operator will return a call to the SOFA member to complete the recall process.
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Mazda has Email Address to request recall:
Honda Call Center
TOLL FREE NUMBER: 0120-039-364
HOURS: MONDAY & THURSDAY ONLY: 10:00-17:00
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Call toll free number.
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English speaking operator will answer your call. *Please note that the call center has very few English speaking operators, you might be on hold for a long time, or the phone line might be busy for a long time.
**If contacted after hours, call will auto-answer in English letting you know they are closed.
Mazda Support Center
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Manufactures
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Start Date
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Email Address
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Mazda
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22-Oct-20
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Nissan Call Center
Toll Free number & Email Address to request recall:
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Manufactures
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Start Date
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Toll Free Number
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Email Address
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Open Day
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Nissan
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22-Oct-20
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0120-941-232
（9:00～17:00）
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Mon thru Fri
(Close on Sat/Sun & Hol)
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<Telephone Directions>
BEFORE you call, please make sure you have “Japanese Title” in front of you. The operator will ask your vehicle’s VIN and License Plate #.
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Call Toll Free Number
*When the phone line was busy, auto-answer in JAPANESE will ask you to hold.
2) An initial operator will answer in JAPANESE
3) After hearing the SOFA members’ response, and hearing English, the operator will put you on hold
4) English speaking operator will answer your call
*Please note the call center has very few English speaking operators, and you might be on hold for long time.
**After open hour, auto-answer in JAPANESE will let you know they are closed.
If you have any questions or concerns feel free to call our office.
JSVRO OFFICIAL ANNOUNCEMENT 2020 ROAD TAX
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1. ROAD TAX PAYMENT. The on-base 2020 Mobile Road Show events are cancelled.
2. ROAD TAX OFFICE are no longer accepting SOFA members at their office for payment, due to COVID risk increase.
Members may pay their 2020 Road Tax fees through the following means:
- INSURANCE OFFICE OPTION: Y Plated Vehicles can process payments at any on-base insurance offices. Please contact your local insurance office for verification of service. Members must bring fees in Yen and their original Japanese title, individuals will receive a Road Tax receipt upon payment.
- CITY HALL OFFICES: A/Yellow Plated/Mini-Cars and motorcycles must process their payments at their respective City Hall Office. Members must bring fees in Yen and their original Japanese title, individuals will receive a Road Tax receipt upon payment.
3. DECAL ISSUANCE. All SOFA members must receive a 2020 Road Tax Decal from JSVRO. Members must bring their 2020 Road Tax payment receipts for JSVRO.
Please utilize the Drive-Thru Lane, at JSVRO Bldg 5638, Camp Foster with the following documents:
- 2020 Road Tax Receipt
- Original Japanese Title
- Valid JCI Policy
- Valid PDI (American Insurance) Policy
- Updated Military Registration.
*Due to COVID-19 measures, the deadlines for Road Tax payment and decal issuance may change. Please visit our website our official website for further information or Contact JSVRO staff members for any questions/inquiries 645-7481,