Q: Are the hand written Custom Forms still acceptable at the Post Office?
A: Yes, for the time being hand written Custom Forms are still accepted.
Q: Does the online customs form work?
A: There are customers who have had success with the online customs forms and others who have not. USPS is currently working on their website to resolve these problems. Using this service is encouraged in order to reduce the time required to mail packages, but it is not currently a requirement.
Q: When is the Online Customs Form going into effect?
A: Currently it is being postponed but once it goes into effect we will provide ample amount of notice.
Q: What’s the maximum weight of a package to be mailed out?
A: 70 lbs
Q: What can I not send through the mail?
A: A full list of items can be found at http://postcalc.usps.com/Restrictions.aspx however if there is ever a question please contact you servicing post office and we will be happy to look into any specific questions you may have.
Q: What is the fastest way to get mail to its destination?
A: Express mail is our fastest service which comes with a money back guarantee if not delivered within 3-5 days (depending on destination).
Q: Which service is the cheapest to send out packages?
A: Standard Mail/Parcel Post Mail is the cheapest way to send a package. This class of mail transported in the same manner as all other mail until it reaches the United States where it recieves ground transportation to its final destination.
Q: Do you have envelopes for me to place my letter in?
A: Yes, each post office sells stamped envelopes.
Q: Does this post office carry other boxes besides priority?
A: Priority and Express Mail boxes are provided for mailing to all customers at for free. They do not provide any other types of boxes.
Q: How long does it take for mail to get to Okinawa?
A: Mail traveling from the United States varies in travel time according to mail class; Express, 1st Class , Priority , Standard Post (listed fastest to slowest).
Q: What time is mail delivered to the post office in Okinawa?
A: The transportation schedule of the postal system is quite complex and each post office recieves mail at different times. Each post office will receive their initial delivery of mail between 0700-1000. Most of the post offices receive an additional delivery in the afternoon.
Q: Why is was my package scanned in Richmond, CA 3 weeks ago and I still have not received it?
A: While most of the mail addressed to Okinawa is transported via commercial airline Standard Mail/Parcel Post Mail is transported by ship and has an approximate 2 to 6 week delivery time.
Q: How can I find out if my my package has arrived at the post office yet?
A: The most effective way to find out if your mail has arrived is to check your mail at the post office. If you have a tracking number you may also go online a (usps.com) to view tracking information provided by USPS. Please understand that in many cases this tracking information is limited and please contact your local post office if there are any questions regarding the information provided online.
Q: Will my mail get damaged?
A: We do not abuse or mistreat mail, however boxes should be packaged to withstand transportation through the mail system. It is the customers responsibility to ensure adequate cushioning for fragile items and the use of postal insurance for high value items is highly encouraged.
Q: Why does my box say "received in damage condition"?
A: Packages that are received unsealed or visibly damaged are resealed utilizing clear tape and “received in damaged condition” is written on the package along with a date stamp indicating the facility which resealed the package.