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Marine Corps Base Camp Smedley D. Butler

 

Marine Corps Base Camp Smedley D. Butler

Traffic Management Offices

 

 

Introduction:
Welcome to the Marine Corps Base, Camp S.D. Butler, Distribution Management Office (DMO) website. The purpose of this site is to provide general information regarding services provided by DMO. If additional information is required, please contact us by utilizing our contact information below.

Contact  Phone   Fax
Distribution Management Officer (DMO) 645-9249  
Distribution Management Officer/Deputy DMO   645-2266 645-7750/1155
Camp Foster-Personal Property 645-0922 645-7750/1155
Camp Foster Passenger Travel 645-5330 645-3554
Camp Courtney- DMO (Limited Satellite Support) 622-7144 622-7376
Camp Hansen- DMO (Limited Satellite Support) 623-7029 637-2217
Marine Liaison (AMC) 632-6487 or 634-5806 623-7410
Emergency Passenger Travel 090-6861-7350 634-4339
Freight Office-Camp Kinser         637-4004/2371 637-2906
Marine Air Clearance Authority (ACA) 634-3250 N/A
Marine Liaison-Naha Port 648-7102/7116 N/A

If you find yourself in the midst of peak season (summer!) it can be difficult to get the dates you want for the packers and movers. History shows us the last week of the month and the last week of June/first week of July is typically the worst time to move... try for a mid-month type move. If you aren't moving during the summer time, the dates should be much easier to lock down.

A successful move is not a matter of chance. It is the result of planning and hard work. At the center of these efforts is you - the customer. If you expect a good move, you must play an active role.

 

Documents
Personal Property Shipping Office
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Outbound:

The entitlement of transportation of household goods accrues and becomes fixed on the “effective date of the orders” directing PCS or TDY. Your prescribed weight allowance is based on the rank or rating held on the effective date of orders authorizing the shipment of property. Currently, members of the Marine Corps, as well as, Navy personnel attached to USMC commands are restricted on their weight entitlement. Please see the Joint Travel Regulation (JTR) for specifics: http://www.defensetravel.dod.mil/Docs/perdiem/JTR.pdf.  For your convenience, below is a weight chart indicating the restricted weight in relation to your rank:

As soon as you receive your “funded” orders, you may begin the process of setting up shipments to your next duty station or separation/retirement destination. Visit www.move.mil to get started. You will need to register for an account with Electronic Transportation Acquisition (ETA). Follow the instructions in the "New User Registration" tutorial to register. After that, follow the instructions in the "Schedule a Move" tutorial or you can refer to DMO’s step by step DPS guide:

Make sure you have a digital copy of your orders ready and be prepared to answer questions about your weight estimate, delivery address, and any special items that need to be moved. Pro-Tip: Instead of using your work e-mail address in the customer information section, use your personal e-mail address so you can stay up to speed on your move at all times.

Move.mil is the official DOD moving portal with fantastic resources with general information regarding PCS tips and entitlements, as well as, “how to” guides on how to set up your shipments. Our offices can assist with any difficulties you may have in regard to setting up your shipment, as DMO will be finalizing all the paperwork. DMO will utilize your orders to ensure all information is accurate and input your requested dates for pick up. Please contact any of our offices to schedule a mandatory appointment for counseling and finalizing of your shipments.

 

Shipping a POV from Okinawa:

In order to ship a vehicle from Okinawa, the member cannot have a POV in government storage. The National Highway Traffic Safety Administration (NHTSA) website offers information on general importation/certification information, what agencies can help import, proper forms, and special instructions. Foreign vehicles older than 25 years do not need to be converted, however, original parts must be intact. Please contact our offices for further questions or visit: https://www.nhtsa.gov/importing-vehicle for more information.

Inbound:

Currently, members of the Marine Corps, as well as, Navy personnel attached to USMC commands have administrative Household Goods (HHG) Weight Allowance restrictions on their weight entitlement. For more info you can visit http://www.defensetravel.dod.mil/Docs/AP-AW-01.pdf. But for your convenience, below is a weight chart indicating the restricted weight in relation to your rank: 

 

With the Defense Personal Property System (DPS), members do not have to check in with DMO upon arrival. Customers can edit contact and/or shipment information. DPS saves all changes in the database and updates the customer’s shipment record. The customer can make the following modifications to their shipment record: Contact and sponsors data (e-mail addresses, phone numbers) and shipment information (delivery address if currently blank).

When a customer’s shipment arrives at the destination location, the Transportation Service Provider (TSP) coordinates delivery directly with the customer. The TSP records the arrival and delivery of the shipment in DPS. The TSP will first attempt to telephonically contact the customer prior to other electronic notifications. As soon as you have a delivery address for your personal property you should update DPS. You can expect the carrier to begin service between 8 a.m. and 5 p.m. The start and completion of any service provided by the carrier can vary depending on the type of move - local, unaccompanied baggage, international shipment, etc.

Keep in mind that if you waive unpacking, the carrier is not required to return later to unpack or remove the empty cartons and crates. An unpacking waiver lets the carrier off the hook for completing the job, including removing empty cartons, packing materials and other debris. If at any time you decide to assist the carrier - that is, help load/unload the truck - you may relieve the carrier of any liability.

Your basic entitlement for temporary storage-in-transit (SIT) is 90 days. If you have a legitimate need to extend your storage, you must provide a written request to DMO for an additional 90 days. Some reasons to extend temporary storage are:

  • Serious illness of the member

  • Serious illness or death of a dependent

  • Impending assignment to Government quarters

  • Directed TDY/TAD after arrival at permanent station

  • Acts of God, e.g. Typhoon

 

You must submit your request prior to the expiration date and your request must be approved by the transportation office storing your personal property. To extend your storage, you must contact our office.

If the (TSP) missed the Required Delivery Date (RDD), and you have out of pocket expenditures, you are able to file an Inconvenience Claim. This is submitted directly to the TSP for missed agreed upon pick-up, delivery or RDD, and delivery date out of storage. Failure to do so may cause a serious inconvenience to the DOD customer and their dependents, which may result in the expenditure of excess funds for out of pocket expenses. As a reminder, this is not an entitlement and you should contact the TSP prior to purchasing items. It’s important to remember to keep all of your receipts!


Evaluation of your Move:

At some time during packing, pickup, and/or delivery of your personal property, a Quality Control (QC) inspector from DMO may drop by to check on the progress of the services being performed by the TSP. If you have any questions or problems, inform the inspector or contact the DMO.


Customer Satisfaction Survey (CSS):

Your voice counts. After receiving your delivery at destination, you are asked to complete a CSS survey. The CSS is the primary source of data that is used in determining the performance portion of each TSP. It is very important to update your e-mail address and contact information at destination. You will be informed on the importance of completing the CSS on the web upon delivery of each shipment moved. All members/employees not completing a survey within seven calendar days will be reminded by e-mail. Additional e-mail reminders are sent on the 14th and 21st calendar day after shipment delivery if the customer has not completed the web survey.

You, as a customer, can assist in improving the quality of personal property moves. Your opinion counts, and every completed survey enhances the program.

To access the survey, please call 800-462-2176 Option 4 to complete the CSS.

Tutorial Customer Satisfaction Survey - https://www.move.mil/tutorials/customer-satisfaction-survey.

Loss & Damage Claims:
If something of yours is damaged, lost, or destroyed during the move you are eligible for Full Replacement Value (FRV) protection on DoD-sponsored household goods and unaccompanied baggage shipments assuming your claim is filed within the nine months following the date of delivery. With this protection, the TSP will either repair or pay to repair damaged items and pay the full replacement cost for items that are lost or destroyed.

All claims must be submitted in DPS, which is the portal your move originally was scheduled in.

Providing prompt notice of loss or damage is an essential part of the process. The TSP's delivery crew will provide you with a form to note any loss or damage you discover at the time of delivery.  You will complete and sign this at the time of your delivery and a copy will be sent back to the TSP's claims office.

If loss or damage is discovered after the delivery crew departs, you must notify the TSP within 75 days of delivery in order to retain your right to FRV protection. While you may use a form provided for this purpose by your TSP, the best way is to go to Move.mil and follow the instructions to file a claim.

For help submitting a Loss & Damage Report, follow this step-by-step tutorial: https://www.move.mil/tutorials/file-a-claim.

Other TMO Offices
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Passenger Travel Office

The Passenger Travel Office (PTO) is committed to providing excellent customer service for daily Permanent Change of Station (PCS) and Temporary Additional Duty (TAD) travel needs for service members and Department of Defense (DOD) civilians.

Hours of Operation: Monday through Friday: 0730 - 1630, Closed every Thursday 1130 - 1630   

Location: Bldg. 495, Contact: 645-5330, after hour's duty cell is 090-6861-7350

Permanent Change of Station (PCS)

Upon receiving PCS orders, uniformed members/DOD civilians and their command sponsored dependents are authorized government travel to their next duty station, Home of Record (HOR) if separating, or Home of Selection (HOS) if retiring from the military.

Outbound Procedures

  • The first place to begin with receiving a flight from Okinawa is to conduct a PCS interview with installation Personnel Administration Center (IPAC) outbound.

  • During the outbound interview, the member will specify the designated place. (next PDS onward travel or port of debarkation POD)

  • Once you complete the interview with IPAC outbound and turn in your transfer data sheet TDS, they will send DMO a Port-Call Request with you and your family’s information along with a flight window that includes two (2) Air Mobility Command (AMC) flight dates.

  • DMO will then respond to IPAC with a Port-Call Confirmation (flight itinerary).

  • Transportation is issued after the receiving endorsement Orders.

  • Per the Defense Travel Regulation (DTR) Part I Chapter 103 A2a, all DOD personnel are mandated to use the Patriot Express/AMC. AMC flights are from Okinawa to Seattle, WA.

  • If AMC is not available, the member will the booked utilizing commercial carriers.

Traveling with Pets

Members who are serving an accompanied tour are authorized pet transportation as set forth in the Air Mobility Command Instruction (AMCI) 24-101, Volume 14. Transportation is restricted to two (2) pets per family (limited to cats and dogs only).

Personnel who desire to ship pets from Okinawa must have the request for pet shipment annotated in his/her Port Call Request. PTO will make every effort to get reservations on AMC aircraft but owners must understand that they are responsible for all cost associated with shipping the animals in include paying commercial shipping rates if AMC is not available.

For pets in the “belly” of the Aircraft all cages must be HARD Cages. Soft cages are authorized for “in cabin” travel only. Size must be no more than 20”L x 16”W x 8 1/2”H. Pet must be able to stand up, turn around & lay down naturally in kennel. If temperature reaches or exceeds 85 degrees Fahrenheit at any point during the travel, your pet will not be recommended to travel that day.

Required paperwork includes:

  • DD form 2209 United States Health Certificate (no more than 10 days of departure)

  • Vaccination records (can be more than 30 days, but less than a year)

  • Okinawa Inspection Certificate from the Okinawa Animal Quarantine Office: Must obtain from the QIA office at the Naha International airport.

  • The Pet Fees and weight (which include the kennel) are;

  • Under 70 LBS: $120.00

  • 71-139 LBS: $240.00

  • 140-150 (max) $360.00

Due to the limited pet space on all AMC aircraft, timely submission of pet requests cannot be overemphasized.

Pet Shipment on Commercial Air

  • When the member receives a commercial ticket, the pet will be confirmed by the PTO office and the member will pay the airline on the day of departure.

Pet Embargo

  • Normally the airlines implement a pet embargo from 15 May to 15 Sep each year. When the temperatures average higher than 85F it is unsafe for pets to travel. Airlines polices vary so consult with PTO for the latest information.

Temporary Additional Duty (TAD)

All Temporary Additional Duty (TAD) orders are received from various units electronically via Defense Travel System (DTS) reservation and through Commercial Travel Office (CTO).

Upon receipt of orders an audit is performed of data submitted, ensuring orders are prepared correctly. This includes correct line of accounting, departure cities, and destinations visiting if authorized on DTS orders, Standard Document Number (SDN), destination, departure point, and carrier selection. Unit’s reservations in DTS system will route through CTO for verification of government authorized carrier and GSA city pairs. DMO will then reviews and submit or return for correction. Verification of airfares and carrier selection is mandatory and final review is the Approving Official (AO).

Emergency Leave

The unit commander is the only one who can grant emergency leave. PTO does not determine whether or not a member is entitled to emergency leave. All emergency leave granted by the commander is funded. The member/dependent(s) is authorized the price of a round trip ticket to the CONUS international airport nearest to the location from which the member/dependent(s) departed to which a scheduled direct flight is available along a normally traveled international route.

The following exceptions apply:

  • Unit Deployment Program (UDP) personnel traveling from Okinawa

  • On emergency leave are entitled to travel back to their permanent duty station.

  • Personnel traveling on emergency leave in conjunction with PCS are entitled to travel not to exceed the cost to their next duty station.

Personnel traveling to an emergency leave site outside CONUS are entitled to round trip transportation to that location.

Space Available Travel

For question about Space A please contact

733d Air Mobility Squadron Kadena AB, Japan 96368

Service Counter: DSN 632-6487 Commercial: 011-81-611-732-6487

Fax: DSN 634-4221 Commercial: 011-81-611-734-4221

E-Mail: 733ams.space-available@us.af.mil

Hours of Operation: Monday - Sunday 0600 to 2200, Saturday PE Mission Check-in 0230-0600

The Traffic Management Office Camp Kinser provides Freight services for the III Marine Expeditionary Force, Marine Corps Base, Camp Butler, and other Department of Defense Activities aboard Okinawa. We also support Marine Forces in Korea and Japan as well as other designated USMC deployed forces with-in the Western Pacific Area

Location and Hours of Operation

Traffic Management Office Freight Section
The Freight Office is located on Camp Kinser Bldg #401 (next to the bakery). Our hours of operation are from 0730 to 1630. For after hours recall contact cellular #090-3010-0646. Freight Operations is comprised of the following sections:

Shipping Section
This section is responsible for processing all outbound cargo that is received from Packing, Processing & Preservation (PP&P), Bldg 401, Camp Kinser. All units must prepare a DD Form 1348/1149 (click here to review
DD1348-1a & DD1149 ) and have the DMO Shipping Section validate the DD Forms with a stamp of approval. Upon receipt of the stamp, the cargo will be escorted to PP&P for proper packaging, preservation, marking and unitization. Once this process is complete, cargo is forwarded to DMO for final processing and submission to the 835th Transportation Battalion, Naha Port or the 733rd Air Mobility Squadron (AMS), Kadena AB for final approval and entry into Worldwide Post System (WPS) for surface cargo and the Global Air Transportation Execution System (GATES) for air cargo. (Click here to review additional documents required when shipping hazardous material or weapons.) DD1907, Shippers Declaration, DD1387-2.

Receiving Section
This section processes all containers with multiple Marine Corps Routing Unit Codes (RUC), and provides island- wide distribution and in-transit visibility (ITV) using the Automated Manifest System (AMS).

Receiving Station
This section processes all containers with multiple Marine Corps Routing Unit Codes (RUC), and provides island- wide distribution and in-transit visibility (ITV) using the Automated Manifest System (AMS).

Tracing Section
This section provides shipping status on all inbound and outbound cargo. For status on cargo, submit tracer request to
Traces@mcbbutler.usmc.mil . the following information is required on all tracer request: Document number, Date shipped, origin of shipment, quantity, unit price, nomenclature and required delivery date (RDD).

Marine Air Clearance Authority (ACA)
Marine ACA is responsible for processing all outbound Marine Corps air cargo received from Bldg. 401, Freight Operations, Camp Kinser, and all inbound Marine Corps air cargo for island-wide distribution and ITV using AMS. Additionally, Marine ACA is responsible for preparing the Transportation Control Movement Document (TCMD) for units in a deployed status requiring cargo ITV. This process allows deployed units the ability to track all cargo from Kadena AB to the final destination using the Transportation Control Number (TCN).

Marine Liaison Naha Port
The Marine Liaison is responsible for processing all outbound Marine Corps surface cargo received from Bldg. 401, Freight Operations, Camp Kinser, and all inbound Marine Corps surface cargo for island-wide distribution and ITV using AMS. Additionally, the Marine Liaison provides support to deploying units by creating export disks from the Transportation Coordinator's Automated Information for Movements System (TCAIMS), in order to transfer data into WPS for cargo ITV.

Freight Policy Messages
Domestic Small Package Direct Delivery:
Domestic Delivery

 

Located in the Air Mobility Command (AMC) terminal on Kadena AB, the Marine Liaison provides travel assistance to USMC travelers. Whether you are on TAD, funded Emergency Leave, or traveling Space-A, the staff of the Marine Liaison is there to help you.

Travel Tips

Emergency Leave
I’m on funded emergency leave on a weekend or holiday what should I do?
  • Call the Marine Liaison at 634-4278/ 2714 and fax emergency leave order to 634-4339. After hour’s call 090-7349-8158.

Patriot Express

How many bags can I check in?
  • If you are on orders and on Patriot Express flight, 2 checked in 1 carry on bag any additional bag will be $90.00. If you are on leave you are only authorized 2 checked bags 1 carry on not to exceed 140 lbs total.

When can I check in my baggage for the Patriot Express flight?

  • Early check in starts at 1200 the day before the flight until 2200. Then reopens at 0600 the day of the flight until 0800 for Marine passengers.

When can I check in my pet for the Patriot Express flight?
  • The AMC terminal would like passengers to hold on to pets until one hour before the boarding call for the flight.

What does AMC consider a pet?

  • AMC will only transport dogs and cats on the Patriot Express aircraft. No pets can be transported if traveling Space “A”,

I am on non-funded emergency leave what should I do?
  • Call the Marine Liaison at 634-4278/2714 and advise us of what the situation is. We will guide you in the right direction.

Space-A Travel

When and where do the Patriot Express go to the states?
  • AMC flight go to Seattle, Washington on Tuesday. They also go to Seattle, Washington and LAX on Saturday.

When can I sign up for Space-A Travel?
  • You need to be on leave before you can sign up for Space “A” travel. After you sign out on leave, either fax leave papers to 634-4339 or sign-up in person at the AMC terminal.

How much does it cost to fly AMC flights?
  • AMC Space-A travel is free. There is a fee for Space-A travel on Patriot Express. Custom tax is $23.50.

What is the dress code on AMC flights?
  • The same as the dress code in the service, with the addition no open toed shoes are allowed on any AMC flight.