Marines


Passenger Travel Office
Passenger Travel Office, Distribution Management Office, Marine Corps Base Camp S.D. Butler

PASSENGER TRAVEL OFFICE

The Passenger Travel Office (PTO) is committed to providing excellent customer service for all Permanent Change of Station (PCS), Separations, Retirements, and Temporary Additional Duty (TAD) travel needs for service members and Department of Defense (DOD) civilians.

Defense Travel Management Office (DTMO) Notification

23 June 2022

SUBJECT: Increase in DoD Travel Volume and Impact on TMCs – Update

ISSUE: The travel industry is experiencing challenges related to an unexpected surge in travel, including changes to airline schedules, airline cancellations, and staffing shortages. Unfortunately, industry challenges are impacting Travel Management Companies (TMCs) resulting in an increased demand for assistance.

IMPACT: TMCs are reporting increasing call volume and requests for assistance. Travelers are reporting extended call wait times or delays in email response times.

RECOMMENDED ACTION: If your organization is expecting an increase in travel due to a mass movement, end of training, group travel, or similar event, inform your TMC so that they can plan accordingly for the influx in workload. Additionally, there are several actions travel managers and travelers can take to help with the unanticipated high TMC demand and increased call volume. Please share this guidance with your travel community.

Hours of Operation

Monday, Tuesday, Wednesday, Friday: 0730 - 1130, 1300 - 1630 (Closed 1130-1300)

Thursday 0730 - 1130, 1300 - 1630 (Closed for Training). 

Location:

Camp Foster Bldg. 495, Rm 201

Camp Courtney Bldg. 4311 (TAD ONLY)

Contact Info

DSN: (315)645-5330

COMM: 098-970-5555 ext 645-5330

EMAIL: MCBBUTLERPTOFOSTER@USMC.MIL 

EMERGENCY LEAVE ONLY: 090-8597-8499 

 

Upon receipt of PCS, Separation, or Retirement orders, uniformed members/DOD civilians and their command-sponsored dependents are authorized government transportation to the following locations:

 

Permanent Change of Station

  • New Permanent Duty Station (PDS)
  • Port of Debarkation (Seattle, WA) (POD)(AMC-PE ONLY)
  • Designated Place
  • Vehicle Processing Center (VPC)

Separation

  • Separation Site (Camp Pendleton or Camp Lejeune)
  • Alternate Separation Site (Approval Required)

On-Island Separation

  • Home of Record (HOR)

Retirement

  • Home of Selection (HOS) 
  • Port of Debarkation (Seattle, WA)(POD)(AMC-PE ONLY)

 

Outbound Procedure

AMC Patriot Express is available in 90 days increments (i.e. October is available in July), hence the PTO can make AMC PE reservations 90 days prior projected departure date. CWT SATO Travel will make reservation for all commercial travel at the latest of 21 days prior departure. 

(MARINES ONLY PCS/SEP/RET)

  • The process begins by completing your Outbound Interview (OBI) via Marine Online (MOL).
  • The OBI is then reviewed by your unit's administration section (S or G Shops) and forwarded to the Installation Personnel Administration Center (IPAC).
  •  IPAC will review your request and generate a Port-Call Request for you and your command-sponsored dependents. 
  • PTO will procure government transportation based on availability and the requested departure window.
  • Air Mobility Command Patriot Express (AMC-PE) is mandated for all DoD Personnel departing Okinawa, Japan as the primary method of travel.
  • Per the DTR Part I, Chapter 103, Para. J, In-lap passengers are not authorized on AMC flights. All passengers, to include infants and small children, will occupy a separate seat.
  • PTO will book AMC-PE first. If AMC-PE is not available, PTO will issue a non-availability letter and proceed to book flights departing Okinawa, Japan, via commercial carriers.
  • PTO will proceed to return all booked tickets to the IPAC and complete the Port-Call Request process. 

(DOD CIVILIAN AND NAVY PCS/SEPS/RET UNDER MARINE CORPS COMMAND)

(Walk-In)

  • Provide a copy of PCS, Separating, or Retirement orders to the PTO Office.
  • PTO will provide the traveler with a Passenger Reservation Request (PRR) to begin the booking/ticketing process.
  • PTO will procure government transportation based on availability and the requested departure window.
  • Air Mobility Command Patriot Express (AMC-PE) is mandated for all DoD Personnel departing Okinawa, Japan as the primary method of travel.
  • Per the DTR Part I, Chapter 103, Para. J, In-lap passengers are not authorized on AMC flights. All passengers, to include infants and small children, will occupy a separate seat.
  • PTO will book AMC-PE first. If AMC-PE is not available, PTO will issue a non-availability letter and proceed to book flights departing Okinawa, Japan, via commercial carriers.
  • Once reservations have been made, PTO will email the traveler with all bookings and tickets.  

 

Circuitous Travel - CMC MMIB-3 must approve this request for the transoceanic portion of the PCS travel. Travelers can use CTO for travel arrangements or self-procure as long as the Government Travel Rate is not exceeded. PTO will provide a cost comparison letter showcasing authorized travel locations.  

 

Ticket Exchanges - This request can be made directly with the PTO to exchange an already issued government ticket to a leisure ticket. This request must be submitted to the PTO 20 days before departure. Know that the PTO is limited on which airlines to use dependent on the desired location and must follow the Fly America Act. Requests that are submitted inside the 20 days will be considered on a case-by-case basis, and dependent on the CTO workload. Travelers may contact the airlines directly to make exchanges.   

 

Traveling with Pets

Passengers traveling under PCS orders may be allowed to ship their pets at their own expense and are limited to two pets per family. Pets are dogs and cats only. Other animals, such as horses, fish, birds, rodents, ferrets, spiders, and reptiles, are excluded as pets under this authority because of their size, exotic nature, shipping restrictions, host-nation restrictions, or special handling difficulties that pose unavoidable safety or public health concerns. Passengers who desire to ship pets from Okinawa must have the request for pet shipment annotated in their Port-Call Request. PTO will make every effort to get reservations on AMC-PE. PTO will attempt to book pets via commercial carriers if pets spots are not available on AMC-PE. Pet + kennel weighing >150 lbs will not be accepted for shipment. 

 

Orders are not required to reserve a PET SPOT.

 

In-Cabin Pets

In-Cabin pet kennels/carriers are treated like carry-on baggage and will be stowed under the passenger seat in front of you, and pets must remain in container for the duration of the flight. Passengers are responsible for providing an authorized kennel/carrier and ensuring your pet is transported in accordance with International Air Transport Association (IATA) and U.S. Department of Agriculture guidelines. Kennel size must not exceed 20 "l x 16" w x 8.5" h to ensure it will fit under the seat in front of you.

 

In-Belly Pets

In-Belly pet Kennels must be large enough for your pet to stand up, turn around, and lie down with normal posture and body movement. Pets will not be accepted if containers are too small. Plastic/nylon slides, clips, or screws/bolts are not authorized. The combined weight of your pet and kennel will not exceed 150 pounds.

 

Pet Travel Fees

Fees are charged on a per-kennel/per-mission basis depending on the combined weight (pet + kennel) (FY22 prices shown below).

  • The combined weight of ≤70 lbs will be charged $125 (one piece of excess baggage).
  • The combined weight of 71-140 lbs will be charged $250 (two pieces of excess baggage).
  • The combined weight of 141-150 lbs will be charged $375 (three pieces of excess baggage).

 

Required paperwork includes:

  • DD form 2209 United States Health Certificate (no more than ten days of departure)
  • Vaccination records (can be more than 30 days but less than a year)
  • Okinawa Inspection Certificate from the Okinawa Animal Quarantine Office: Must obtain from the QIA office at the Naha International airport.

 

Pet Shipment on Commercial Air

When the service member receives a commercial ticket, the PTO office will confirm the pet for the Okinawa - Mainland Japan portion. Member is responsible for confirming the pets from Mainland Japan to the final destination. The service member will be responsible for all costs associated with pet transportation.

 

Pet Heat Embargo

Commercial airlines may not allow you to transport your pet in the cargo department from May through September. This restriction is because the heat on the tarmac can heat up the cargo hold quickly. Additionally, many airlines do not have air-conditioned holding areas for pets. This causes a risk to your pet when it is on the ground, not when the aircraft is in the air. Finally, most airlines will not accept pets flying in the cargo hold when the current or forecasted temperature at the arrival, layover or departure airport is above 84°F (29°C) at any location on the itinerary (the limit for snub-nosed dogs and snub-nosed cats is 75°F).

 

For more in depth information on the Air Mobility Command pet travel requirements please visit their website at: https://www.amc.af.mil/AMC-Travel-Site/AMC-Pet-Travel-Page/

 

Temporary Additional Duty (TAD)

 All TAD travel requests must be submitted electronically via Defense Travel System (DTS) and through Commercial Travel Office (CTO) for booking and ticketing. The PTO will perform an audit as a reviewer of the data submitted, ensuring all travel arrangements are prepared correctly. Verification of airfares is mandatory, and the final review is by the Approving Official (AO). Air Mobility Command Patriot Express (AMC-PE) is mandated for all DoD Personnel departing Okinawa, Japan as the primary method of travel. 

 

Emergency Leave

Command-funded emergency leave must be submitted electronically via DTS and through CTO for booking and ticketing. PTO does not determine whether or not a service member is entitled to emergency leave. However, the service member is authorized to travel from the current PDS to:

  •  The international airport in the CONUS closest* to the location from which the service member or dependent departed and to which air transportation is available along a normally traveled international route. This is the only criterion for the cost limit to be used for transportation to another airport.
  • Any airport in the CONUS that is closer to the service member’s or dependent's destination if the transportation cost is less than the transportation cost to the international airport closest* to the location from which he or she departed and to which air transportation is available along a normally traveled international route.

*The closest port of entry in the CONUS is the standard of measure for determining the cost limitation 

 

Space Available Travel

For question about Space A please contact

733d Air Mobility Squadron Kadena AB, Japan 96368

Service Counter: DSN 632-6487 Commercial: 011-81-611-732-6487

Fax: DSN 634-4221 Commercial: 011-81-611-734-4221

E-Mail: 733ams.space-available@us.af.mil

Hours of Operation: Monday - Sunday 0600 to 2200, Saturday PE Mission Check-in 0230-0600

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Marine Corps Base Camp Butler