Personal Property Office

Forward Deployed. Forward Engaged.

DMO Services

PERSONAL PROPERTY

The Personal Property Office (PPO) is committed to providing customer service and serves as a centralized point for managing personal property shipments, providing support to service members and Department of Defense (DOD) civilians, along with ensuring a smooth transition for personal moves.

Frequently Asked Questions

General Questions
- How do I register for DPS and log in?
  DPS is compatible with Internet Explorer, Firefox 3.6 and Safari 4.x. Microsoft Edge and Google Chrome (on government machines) is not recommended. Some APPLE users experience connectivity issues. Ensure popup blockers are turned off BEFORE logging in to DPS. If you are still experiencing connectivity issues, you can call the 24/7 DPS Help Desk at 1-800-462-2176 (option 5).
- Why can’t I access my DPS account?
  Users should first ensure they are using an operating system compatible with DPS. DPS only works with Internet Explorer versions 6/7/8, Firefox 3.6 and Safari 4.x. If the correct browser is being used, check to ensure that popup blockers are turned off BEFORE logging in to DPS. Users may also call the DPS Help Desk at 1-800-462-2176 (option 5). The DPS Help Desk is available 24/7 to assist with technical issues.
- Where do I find my DD Form 1299 and 1797?
  DD Form 1299 (Application for Shipment and/or Storage) and DD Form 1797 (Counseling Checklist) can be printed by logging into your DPS account. Once logged in, click the Self-Counseling” tab, locate the correct orders number and click the printer icon in the ‘Action’ column. (Applications cannot be processed until SIGNED forms and orders are received.)
Outbound Shipments (Origin)
- How do I change my move date?
  If the shipment has been awarded to a Transportation Service Provider (TSP or carrier), member will finalize dates directly with them. If the shipment has not been picked up, members will need to contact the origin Personal Property Office.
- Do I have to tip my movers?
  There is no rule regarding the tipping of your movers however, if your movers/packers request a tip, you should immediately contact the responsible Personal Property Office.
- I’m shipping items back to the United States. Will the U.S. Customs and Border Protection (CBP) inspect my shipment?
  Your shipment may be one of many CBP picks for an inspection. Many shipments moving back to the U.S. are inspected on the first day of packing. If you or your family are one of the chosen ones for a CBP inspection, please make sure all of your belongings are clean and have no signs of pest infestation. This is especially true for outdoor items such as lawn furniture, garden tools, and other items that are exposed to dirt or insects (e.g., gypsy moths, brown tree snakes, rodents, cockroaches, and other pests.)
- What is an inconvenience claim?
  An inconvenience claim is a request for reimbursement for those unexpected out-of-pocket expenses you or your family may have had when your moving company missed a scheduled pick-up and/or delivery date. It's a good idea to contact your moving company or local personal property office if you plan to file an inconvenience claim.
PERSONALLY PROCURED MOVES (PPM)
- How many weight tickets do I need?
  One EMPTY and one FULL weight ticket. Weight tickets can be obtained at origin, destination or combination thereof. Weight tickets MUST be from a CERTIFIED weight scale and SIGNED by the weight master. Members should write their name and the last four digits of their SSN on all documents submitted with their claim packet (i.e., weight tickets, rental contract, receipts, etc.).
- Can I receive an advance on my PPM?
  Members who use a rental truck/trailer to perform their PPM may request an advance unless they are separating from service. Members who use their own POV to perform their PPM are not authorized an advance operating allowance. Members separating from active duty are not authorized an advance.
INBOUND SHIPMENTS (DESTINATION)
- How much storage can I have?
  Members who ship household goods are entitled to 90 days of temporary Storage-in-Transit (SIT). SIT may be used at origin, destination or an in-between location (your Transportation Office will decide). Members may request an additional 90 days of storage however ALL requests are being scrutinized carefully. Requests will not be approved for the members’ convenience (i.e., awaiting a house being built, smaller housing chosen, etc.).
- My movers unpacked and didn’t take the boxes with them - now what?
  The TSP is required to remove all packing materials and boxes they unpack on the day of delivery ONLY. If a member elects to unpack their belongings, the TSP is not required to return and pick up debris after the day of delivery.
- I’m a retiree, how can I extend my shipping entitlement?
  If separating/retiring members are requesting an extension of their shipping entitlement for medical or educational reasons, a written request, separation/retirement orders and supporting documentation should be sent to local Personal Property Office or USMCPERSONALPROPERTY@usmc.mil THIS DOES NOT EXTEND YOUR STORAGE ENTITLEMENT.
- Who do I call to arrange delivery of my shipment?
  Delivery arrangements are made between the member and the assigned Transportation Service Provider (TSP). Members may submit a delivery request online in DPS or contact their TSP directly to schedule a delivery.
- Who delivers my POV?
  Members make arrangements to pick up their vehicle directly with the Vehicle Processing Center (VPC). To locate the nearest VPC and schedule pickup, visit www.PCSmyPOV.com. If the POV was shipped with household goods, members will make delivery arrangements with the assigned Transportation Service Provider (TSP).

Inbound
Outbound
Shipping a Privately Owned Vehicle
Moving Tip
DPS Claims for Loss/Damages
Claims and Resources
Customer Satisfaction Survey (CSS)
Contact Us

Inbound:

As of 04/02/2019, Okinawa is no longer weight restricted.

https://www.marines.mil/News/Messages/MARADMINS/Article/1807893/joint-travel-regulations-jtr-policy-change-removing-the-administrative-weight-l/

Customers are advised that although full weight is authorized, you must keep in mind that Housing is smaller than CONUS homes and that large furniture items may not fit.
Commercial storage in Japan is limited and Housing Office WILL NOT fund overflow items that do not fit

Personnel are encouraged to use Non Temporary Storage (NTS) at the origin for large bulky furniture items, as well as excess items.

Service Members should contact their sponsor and/or contact Okinawa DMO or Kadena Housing Office https://www.kadena.af.mil/Kadena_Housing_Office/ for questions regarding this issue.

With the Defense Personal Property System (DPS), https://www.militaryonesource.mil/, members do not have to check in with DMO, Personal Property Office upon arrival. Customers can edit contact and/or see their shipment information. DPS saves all changes in the database and updates the customer’s shipment record. The customer can and should make the following modifications to their shipment record: Contact and sponsors data (e-mail addresses, phone numbers) and shipment information (delivery address if currently blank).

When a customer’s shipment arrives at the destination location, the Transportation Service Provider (TSP) coordinates delivery directly with the customer. The TSP records the arrival and delivery of the shipment in DPS. The TSP will first attempt to telephonically contact the customer prior to other electronic notifications. As soon as you have a delivery address for your personal property you should update DPS. You can expect the carrier to begin service between 8 a.m. and 5 p.m. The start and completion of any service provided by the carrier can vary depending on the type of move - local, unaccompanied baggage, Household Goods shipment, etc.

Keep in mind that if you waive unpacking, the carrier is not required to return later to unpack or remove the empty cartons and crates. An unpacking waiver lets the carrier off the hook for completing the job, including removing empty cartons, packing materials and other debris. If at any time you decide to assist the carrier - that is, help load/unload the truck - you may relieve the carrier of any liability.

Your basic entitlement for temporary storage-in-transit (SIT) is 90 days. If you have a legitimate need to extend your storage, you must provide a written request to DMO, Personal Property Office for an additional 90 days. Some reasons to extend temporary storage are:

Serious illness of the member
Serious illness or death of a dependent
Impending assignment to Government quarters
Directed TDY/TAD after arrival at permanent station

Acts of God, i.e.; Typhoon

You must submit your request prior to the expiration date and your request must be approved by the transportation office storing your personal property.

If the Transportation Service Provider (TSP) missed the Required Delivery Date (RDD), and you have out of pocket expenditures, you are able to file an Inconvenience Claim. This is submitted directly to the TSP for missed agreed upon RDD, and/or delivery date out of storage.

Receipts are not needed for per diem during the first seven days, but it’s recommended that you maintain all receipts to substantiate the claim if it exceeds the local per diem rate for meals and incidental expenses (M&IE) for the DOD customer only. DOD customers are due the greater of the per diem rate or actual expenses.

Starting the 8th day, per diem no longer applies and you will need to submit receipts for your out-of-pocket expenses. As a reminder, this is not an entitlement, and you should contact the TSP prior to purchasing items. It’s important to remember to keep all your receipts! For more information go to https://www.militaryonesource.mil/resources/millife-guides/moving-claims/

Outbound:

Begin planning your move as soon as you receive your orders. Decide what type of move(s) to arrange and submit move application(s) in the Defense Personal Property System (DPS). Visit https://www.militaryonesource.mil/ to get started. You will need to register for an account.

First Time Users:

• Go to www.militaryonesource.mil; under “Popular Resources”, select “DPS, PCS & Military Moves”.  Scroll down and click the blue “Log in to DPS” button, then “Continue”.

• You will be re-directed to the DPS registration site. “Accept”, then click either “Register as a Customer”, “OK”, then complete and submit the request for a new account.

• Once you submit the request, you will receive an email with additional instructions (note: it can take up to 24 hours to receive the confirmation email)

Returning Users:

• Go to www.militaryonesource.mil; under “Popular Resources”, select “DPS, PCS & Military Moves”.  Scroll down and click the blue “Log in to DPS” button, “Continue”, “Accept”, then “Log in with Certificate” or “log in With User ID”.

• If you have not logged into your DPS account for more than 45 days, you will receive prompts to re-new your password. Instructions are provided on the ETA page.

Follow the instructions in the "New User Registration" tutorial to register. After that, start your shipment briefing.  DPS will guide you through how to set up your movement of choice.

Self-Counseling is the preferred method for shipment requests in DPS.  Once orders on hand, please go to https://www.MilitaryOneSource.mil and navigate to DPS to initiate your moving process.

Members will need the following information:

Rank & Full Name
Contact Number: Work & (JP) Cell Phone
Type of Orders/Number: PCS / Separation (EAS) / Retirement
Type of Shipment(s): HHG / UB / NTS / NTS-R

Residence: On base or Off Base

When selecting the counseling office, you MUST select MCB Camp SD Butler.  Your shipments WILL NOT be processed for pickup if you do not select Camp Butler as your counseling office.

Please feel free to contact your servicing DMO office for available pickup dates for your shipments at: Camp Foster/Butler, mcbbutlerppsodmo@usmc.mil Phone # 645-0922. For the northern half of Okinawa: Camp Courtney mcbbutlerptocourtney@usmc.mil Phone # 622-756.

The weight allowance for Household Goods (HHG) that may be shipped at government expense is specified in the Joint Travel Regulations (JTR 051401). These weights include the weight of all household goods you ship, placed into storage or send as unaccompanied baggage. It also includes goods you already have stored at government expense. Two factors govern the weight allowance for household goods: Pay Grade and dependents.

** Excess weight can cost you BIG money! If household goods exceed the weight allowed, the member is required to pay for excess costs.

Shipping a Privately Owned Vehicle (POV): USTRANSCOM Advisory 19-0115 GPC IV Advisory

As of 1 October 2019, DMO will no longer be handling POV Shipments.

- Member will need to make an appointment at: www.PCSMyPOV.com

- During initial counseling, the counselor will provide the member a DD Form 1797 to ship a POV

New turn-in/pickup location is:

- Naha, Okinawa: 1-18-15 Minatomachi, Naha 900-0001. Phone: 81 98-989-6817

This location is by appointments only, walk-ins are not permitted and will be turned away.

Additional information on importing/converting vehicles to U.S. specifications may be obtained from: www.nhtsa.dot.gov/cars/rules/import/

Note: Members that have a POV stored in government storage or were approved for commercial storage are not authorized a POV shipment from Okinawa, Japan. Please get with DMO for procedures on releasing a POV from storage.

Moving Tip:

Member Responsibilities – ORIGIN

• You (or your designated agent) must be available on agreed upon pack/pick-up days between 0800 and 1700

• Ensure residence/pick-up location is tidy and free of pests/infestations (the local agent may refuse to pack your shipment for non-compliance)

• Disconnect all electronics/appliances, defrost and clean fridge/freezers, etc.

• Dispose of unnecessary items

• Take down TVs (to include wall mounts), pictures, curtains, curtain rods and other items that are secured to the walls.

• Remove all property from attics/crawl spaces

• If you have more than one shipment, separate items (i.e. if you have HHG & UB, make sure items are separated from each other so they are not accidentally packed in the wrong shipment)

• Separate Pro Gear (for member and spouse) and ensure that items are marked appropriately on inventories

• Do not leave important paperwork jewelry, medications, etc. unattended. (Recommend these items are placed in a locked room or inside of a vehicle)

• Ensure all cartons and loose items have inventory tags and appear on inventory sheets

• Drain all gasoline, oil and water from power equipment (i.e. lawn mowers, etc.)

• For a detailed list of your rights and responsibilities read the “It’s Your Move Booklet” available online at https://www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_k_1.pdf

Member Responsibilities – DESTINATION

• Make sure contact information is updated in DPS so that the TSP or PPO can inform you of the status of your shipment

• If possible, be prepared to accept delivery of your property as soon as it arrives. This will eliminate additional handling and reduce the change of loss/damages and unnecessary storage expenses.

• You or your designated agent must be home on agreed upon delivery dates between 0800 and 1700

• You are allowed a “one time placement” of household goods

• Check each item off the inventory list; make sure you receive ALL your property

• If you discover loss and/or damages at the time of delivery, list by appropriate inventory number on the Joint Statement of Loss/Damage at Delivery form

DPS Claims for Loss/Damages

• The TSP MUST mark your shipment as “delivered complete” status before you can start the claim process.

• If it has been more than a week after delivery, contact your local Personal Property Office for assistance.

• If property is lost or damaged, claim is filed directly with the TSP through your DPS move application.

• For Full Replacement Value or like item:

• Member has 75 days to initially notify the TSP that a claim will be done

• Member has 9 months to complete the claims the process

• At any time during the process all or part of the claim may be turned over to the Military Claims Office (MCO).

• How to reach the MCO: https://www.militaryonesource.mil/moving-housing/moving/planning-your-move/customer-service-contacts-for-military-pcs/

• TSP may offer quick claim settlement.

• TSP is responsible for obtaining repair estimates.

• Member and TSP negotiate settlement through DPS

• TSP must pay, deny or offer to settle a final claim within 60 days of receipt of completed DPS claim.

CLAIMS

How do I submit a claim for damages?
Initial claim is started in DPS. Information on claims process can be found at: https://www.navsup.navy.mil/public/navsup/hhg/dps_guides/claims_process/. To reach your service Military Claims Office, go to: https://move.mil/customer-service#claims.

I submitted my damage claim and haven’t heard from anyone.
If DPS was used to arrange the shipment, claims for loss/damages are submitted online using DPS. The Transportation Service Provider (TSP) will review the claim online and communicate settlement directly through DPS. The TSP has sixty days to pay, deny or make an offer of settlement on the claim. If an offer is accepted, the TSP has 30 to make payment. If the member has not heard from their TSP within that timeframe they should notify the responsible destination Personal Property Office. Members may also transfer part or all of the claim to their Military Claims Office (MCO). Navy MCO can be contacted by email at norfolkclaims@navy.mil.

Resources

PCS & Military Moves: https://www.militaryonesource.mil/moving-housing/moving/pcs-and-military-moves/

POV Locator: https://pcsmypov.com/

Shipping a POV: http://www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_k_3.pdf

Storing a POV: http://www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_k_4.pdf

“It’s Your Move” booklet (Military): http://www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_k_1.pdf

“It’s Your Move” booklet (Civilian): https://www.ustranscom.mil/dtr/part-iv/dtr_part_iv_app_k_2.pdf

Be proactive –start early!

Stay on top of your move. If you don’t hear from your Transportation Service Provider (TSP or carrier) within 10 days of pack out please contact your origin Personal Property Office.

Customer Satisfaction Survey (CSS)

• What is the CSS?

- Consists of 8 questions

- Rates the Transportation Service Provider (TSP)

• Why is it important?

- Ensures only quality movers are assigned to ship household goods

• How do I complete my CSS?

- Link and phone number provided in DPS email after shipment has been completed

CONTACT US

Monday - Friday: 0730 - 1130, 1300 - 1630 (Closed 1130-1300)

Thursday 0730 – 1130, Note: 1300 - 1630 (Closed for Training)

Location:

Camp Foster Bldg. 495, Rm 115

Contact Info:

DSN: (315)645-0922

COMM: 098-970-5555 ext. 645-0922

EMAIL: MCBBUTLERPPSODMO@USMC.MIL