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Marine Corps Base Camp Smedley D. Butler

 

Marine Corps Base Camp Smedley D. Butler

gs/appropriated funds
Initial CAC
  • Ensure your Human Resources (HR) office has processed your information prior to visiting an ID Card Office, your HR office will provide you with a signed DD Form 1172-2 and Letter of Employment (LOE) - both are required for CAC issuance
  • Make an appointment on the RAPIDS Appointment Scheduler, if no appointments are available within the week you begin work then you may utilize our walk-in options
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • Per DoD policy, the requirement of two forms of ID is extremely strict - there is no way to waive this requirement

Emergency Essential (EE) Positions
  • Certain GS/NAF positions are considered Emergency Essential (EE)
  • If your position is considered EE we require documentation of this prior to adding the condition within DEERS
    • The EE condition may be denoted within the remarks section of the DD Form 1172-2
    • Alternatively, the contractor's supervisor may complete a DD Form 2365 to satisfy documentation of the EE position

Expiring CAC

  • Make an appointment up to 90 days before the ID card expires - RAPIDS Appointment Scheduler
  • Contact your Human Resource office and obtain a DD Form 1172-2 signed by an authorized signatory, this document is valid for 90 days
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents (the current ID card may count as one form of ID)
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • Per DoD policy, the requirement of two forms of ID is extremely strict - there is no way to waive this requirement

Already Expired CAC
  • Make an appointment on the RAPIDS Appointment Scheduler, if no appointments are available that day you may utilize our walk-in options
  • Contact your Human Resource office and obtain a DD Form 1172-2 signed by an authorized signatory, this document is valid for 90 days
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • Per DoD policy, the requirement of two forms of ID is extremely strict
      • If two acceptable forms of ID are unavailable, the ID Card Center supervisor has the discretion to issue a limited number of temporary 30 day ID cards (this purpose of which is to allow the individual time to obtain two forms of acceptable identity documentation) - the requirement for two forms of ID ultimately must still be met

Lost/Damaged CAC
  • Obtain a Minor Offense Report (MOR) or Lost ID Card Statement from the Provost Marshall's Office (PMO) or Security Forces
  • Contact your Human Resource office and obtain a DD Form 1172-2 signed by an authorized signatory, this document is valid for 90 days
  • Make an appointment on the RAPIDS Appointment Scheduler, if no appointments are available that day you may utilize our walk-in options
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • Per DoD policy, the requirement of two forms of ID is extremely strict
      • If two acceptable forms of ID are unavailable, the ID Card Center supervisor has the discretion to issue a limited number of temporary 30 day ID cards (this purpose of which is to allow the individual time to obtain two forms of acceptable identity documentation) - the requirement for two forms of ID ultimately must still be met

Name Change
  • Contact your Human Resource office and obtain a DD Form 1172-2 signed by an authorized signatory, this document is valid for 90 days
  • Make an appointment on the RAPIDS Appointment Scheduler
  • Name change in the case of marriage requires the original marriage certificate
  • All other name changes require either court documentation noting the name change or a new Social Security Card or Passport that reflects the name change
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents (the current ID card may count as one form of ID)
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • Per DoD policy, the requirement of two forms of ID is extremely strict - there is no way to waive this requirement 

Malfunctioning CAC
  • If you are having difficulties regarding a specific website or program, but are able to login to your workstation, this is not an issue with your CAC - contact the helpdesk for the specific website or program you are trying to access
  • If you receive a message stating "Your account has been disabled" this is an issue with your computer account, not your CAC - contact your IT helpdesk (for USMC dial "117" from a DSN phone)
  • The ID Card Center will test your CAC to see if it is malfunctioning, if it is then the CAC may be replaced
  • Contact your Human Resource office and obtain a DD Form 1172-2 signed by an authorized signatory, this document is valid for 90 days
  • Make an appointment on the RAPIDS Appointment Scheduler, if no appointments are available that day you may utilize our walk-in options
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents (the current ID card may count as one form of ID)
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • Per DoD policy, the requirement of two forms of ID is extremely strict (the current ID card may count as one form of ID)
      • If two acceptable forms of ID are unavailable, the ID Card Center supervisor has the discretion to issue a limited number of temporary 30 day ID cards (this purpose of which is to allow the individual time to obtain two forms of acceptable identity documentation) - the requirement for two forms of ID ultimately must still be met

Adding/Updating Certificates (E-mail & Computer access) on a CAC
  • Save yourself a trip! Consider utilizing ID Card Office Online (aka Rapids Self Service) to update your email address yourself from any CAC enabled computer
  • Customers may walk-in to any ID Card Center for this service and wait to be seen between appointments
  • Please note, you MUST know your government email address, do not come to the ID card center if you are not certain of your government email address
  • The ID Card Center does not create, change, adjust, or otherwise control email or computer accounts, this is accomplished by submitting a System Authorization Access Request (SAAR) through your unit
  • Only a single set of encryption certificates for an email address can be added to a CAC at a time
    • For customers requiring access to multiple DoD networks (i.e. USMC & Navy), after submitting the appropriate SAARs there is no need to come into the ID Card Center for additional certificates - there are none to add unless the customer desires to change their encryption certificates to the match their email on the new/other network (this will overwrite the current email encryption certificates on the CAC)

Dual Persona (individuals with multiple CACs)
  • There are some select situations in which an individual may have two CACs, such as an individual that is both a Reservist and a GS employee
  • If the individual requires unique computer/network access on each CAC, a Personnel Category Code (PCC) must be added to one of the individual's CACs to differentiate between the two
    • This can be accomplished ONLY on ID Card Office Online, we unfortunately cannot add the PCC from our workstations at the ID Card Center
    • The DoDID number will then have a letter appended to the end of it (i.e. 1234567890 -> 1234567890.A) and this will be used on the SAAR for the second computer account
    • Be extremely careful in adding a PCC to a CAC, there is no way to remove it without re-issuing the CAC, feel free to contact the ID Card Center if you have questions