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Marine Corps Base Camp Smedley D. Butler

 

Marine Corps Base Camp Smedley D. Butler

Important Information
Initial CAC
  • Ensure your Human Resources office has processed your information prior to visiting an ID Card Office, your HR office will provide you with a signed DD Form 1172-2
  • Make an appointment on the RAPIDS Appointment Scheduler, if no appointments are available within the week you begin work then you may utilize our walk-in options
  • IMPORTANT - Please alert the ID Card Office at the time of your appointment if you have ever been the dependent of somebody within the military, the dependent of a civilian who worked for the DoD, or if you have ever had a job for the DoD previously
    • If you fall within one of these categories, this means you already have a record within DEERS and have been assigned a DODID number, we will need to know this number (or alternatively an ITIN, if you obtained one) to access your record and avoid making a duplicate entry
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents
    • The individual is required to provide a current Family Registry (Koseki Shohon) with certified translation to the ID Card Center at the time of their appointment
      • The Family Registry (Koseki Shohon) with certified translation may serve as one form of identification, the second form of ID must be a photo ID such as a Passport or Driver's License
    • All documents (to include Driver's License) that are not in English require a translation by a certified translator - please provide both the original document and the translation
    • Per DoD policy, the requirement of two forms of ID is extremely strict - there is no way to waive this requirement

Expiring CAC

  • Make an appointment up to 90 days before the ID card expires - RAPIDS Appointment Scheduler
  • Contact your Human Resource office and obtain a DD Form 1172-2 signed by an authorized signatory, this document is valid for only 90 days
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents (the current ID card may count as one form of ID)
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • All documents (to include Driver's License) that are not in English require a translation by a certified translator - please provide both the original document and the translation
    • Per DoD policy, the requirement of two forms of ID is extremely strict - there is no way to waive this requirement

Already Expired CAC
  • Make an appointment on the RAPIDS Appointment Scheduler, if no appointments are available that day you may utilize our walk-in options
  • Contact your Human Resource office and obtain a DD Form 1172-2 signed by an authorized signatory, this document is valid for only 90 days
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • All documents (to include Driver's License) that are not in English require a translation by a certified translator - please provide both the original document and the translation
    • Per DoD policy, the requirement of two forms of ID is extremely strict
      • If two acceptable forms of ID are unavailable, the ID Card Center supervisor has the discretion to issue a limited number of temporary 30 day ID cards (this purpose of which is to allow the individual time to obtain two forms of acceptable identity documentation) - the requirement for two forms of ID ultimately must still be met

Lost/Damaged CAC
  • Obtain a Minor Offense Report (MOR) or Lost ID Card Statement from the Provost Marshall's Office (PMO) or Security Forces
  • Contact your Human Resource office and obtain a DD Form 1172-2 signed by an authorized signatory, this document is valid for only 90 days
  • Make an appointment on the RAPIDS Appointment Scheduler, if no appointments are available that day you may utilize our walk-in options
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • All documents (to include Driver's License) that are not in English require a translation by a certified translator - please provide both the original document and the translation
    • Per DoD policy, the requirement of two forms of ID is extremely strict
      • If two acceptable forms of ID are unavailable, the ID Card Center supervisor has the discretion to issue a limited number of temporary 30 day ID cards (this purpose of which is to allow the individual time to obtain two forms of acceptable identity documentation) - the requirement for two forms of ID ultimately must still be met

Malfunctioning CAC
  • If you are having difficulties regarding a specific website or program, but are able to login to your workstation, this is not an issue with your CAC - contact the helpdesk for the specific website or program you are trying to access
  • If you receive a message stating "Your account has been disabled" this is an issue with your computer account, not your CAC - contact your IT helpdesk (for USMC dial "117" from a DSN phone)
  • The ID Card Center will test your CAC to see if it is malfunctioning, if it is then the CAC may be replaced
  • Contact your Human Resource office and obtain a DD Form 1172-2 signed by an authorized signatory, this document is valid for only 90 days
  • Make an appointment on the RAPIDS Appointment Scheduler, if no appointments are available that day you may utilize our walk-in options
  • Bring two forms of ID from the DoD List of Acceptable Identity Documents (the current ID card may count as one form of ID)
    • If there are unexpired identity documents already scanned into DEERS they may be utilized, but it is highly suggested not to assume there are already scanned identity document within DEERS
    • All documents (to include Driver's License) that are not in English require a translation by a certified translator - please provide both the original document and the translation
    • Per DoD policy, the requirement of two forms of ID is extremely strict (the current ID card may count as one form of ID)
      • If two acceptable forms of ID are unavailable, the ID Card Center supervisor has the discretion to issue a limited number of temporary 30 day ID cards (this purpose of which is to allow the individual time to obtain two forms of acceptable identity documentation) - the requirement for two forms of ID ultimately must still be met

Adding/Updating Certificates (E-mail & Computer access) on a CAC
  • Save yourself a trip! Consider utilizing ID Card Office Online (aka Rapids Self Service) to update your email address yourself from any CAC enabled computer
  • Customers may walk-in to any ID Card Center for this service and wait to be seen between appointments
  • Please note, you MUST know what your government email is, do not come to the ID card center if you are not certain of what your government email is
  • The ID Card Center does not create, change, adjust, or otherwise control email or computer accounts, this is accomplished by submitting a System Authorization Access Request (SAAR) through your unit
  • Only a single set of encryption certificates for an email address can be added to a CAC at a time
    • For customers requiring access to multiple DoD networks (i.e. USMC & Navy), after submitting the appropriate SAARs there is no need to come into the ID Card Center for additional certificates - there are none to add unless the customer desires to change their encryption certificates to the match their email on the new/other network (this will overwrite the current email encryption certificates on the CAC)